Terms of Service

1. Acceptance of Terms

By accessing or using TikSync Pro (the "Service"), you agree to be legally bound by these Terms of Service ("Terms") and our Privacy Policy. These Terms constitute a binding agreement between you ("User", "you") and TikSync Pro Ltd ("Company", "we", "us").

If you do not agree to these Terms, you must not use the Service. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Description of Service

TikSync Pro is a software-as-a-service (SaaS) platform that automates the synchronisation of product listings, inventory levels, and order data between TikTok Shop and e-commerce platforms including Shopify and WooCommerce.

Important disclaimers:

• TikSync Pro Ltd is an independent company and is not affiliated with, endorsed by, or in any way connected to TikTok Ltd, ByteDance, Shopify Inc., or WooCommerce/Automattic Inc.
• The Service depends on third-party APIs. We cannot guarantee uninterrupted access if those APIs change or become unavailable.
• The Service is provided for legitimate e-commerce business use only.

3. Account Registration

To use the Service, you must create an account. By registering, you agree to:

• Be at least 18 years of age
• Provide accurate, current, and complete information during registration
• Keep your registration information updated
• Maintain the confidentiality of your password and account credentials
• Notify us immediately of any unauthorised access to your account at support@tiktokpro.com
• Accept responsibility for all activities that occur under your account

You may only hold one account per person. Creating multiple accounts to circumvent plan limits or trial restrictions is a material breach of these Terms and may result in immediate suspension.

4. Subscription Plans & Billing

TikSync Pro offers the following subscription plans:

• Paid plans are billed monthly via PayPal. Your subscription renews automatically on the same day each month.
• You authorise us to charge your PayPal account on a recurring basis for the applicable subscription fee.
• We reserve the right to change subscription prices. We will provide at least 30 days' written notice before any price change takes effect. Continued use of the Service after the effective date constitutes acceptance of the new pricing.
• For refunds and cancellations, please refer to our Refund & Cancellation Policy.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any illegal, fraudulent, or deceptive activity
• Resell, sublicense, or white-label the Service without our prior written consent
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Abuse or overload our systems or the third-party APIs we integrate with
• Use the Service in violation of TikTok Shop's, Shopify's, or WooCommerce's own Terms of Service
• Introduce malware, viruses, or malicious code
• Attempt to gain unauthorised access to any part of the Service or our infrastructure
• Use the Service to collect, store, or transmit data you are not legally authorised to process

We reserve the right to suspend or terminate accounts that violate these acceptable use requirements, with or without prior notice depending on severity.

6. API Keys & Credentials

The Service requires you to connect your TikTok Shop, Shopify, or WooCommerce accounts by providing API credentials (keys, tokens, secrets). You acknowledge and agree that:

• You are solely responsible for the API keys and credentials you provide to us
• You have the legal right and necessary permissions to use those credentials with TikSync Pro
• If you believe any connected API key has been compromised, you must revoke it immediately through the relevant platform's developer console and update your credentials in TikSync Pro
• We store your credentials encrypted (AES-256) and decrypt them only during active sync operations. See our Privacy Policy for full details.
• We are not responsible for losses arising from compromised credentials that you failed to revoke promptly

7. Data & Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

• Your data is yours. You retain full ownership of your product data, order data, inventory data, and business information.
• You grant us a limited, non-exclusive licence to process your data for the sole purpose of providing the Service to you.
• We do not claim any ownership rights over your data and will not use it for any purpose beyond providing and improving the Service.
• Upon account deletion, your data will be purged within 30 days as described in our Privacy Policy.

8. Sync Accuracy

We design TikSync Pro to sync your data accurately and in real time. However, you acknowledge the following limitations:

• Sync accuracy depends on the availability, reliability, and response times of third-party APIs (TikTok Shop, Shopify, WooCommerce). We cannot guarantee 100% accuracy when those APIs experience delays, outages, or rate limiting.
• You are responsible for verifying critical inventory levels, especially before high-volume events such as TikTok Lives, sales, or product launches.
• We are not liable for overselling, underselling, order cancellations, or penalties resulting from third-party API limitations or delays.
• We will notify you of sync errors via the in-app alert system and, where configured, via email alerts.

9. Uptime & SLA

• We target 99.5% monthly uptime for paid plan users (Pro and Business).
• Planned maintenance will be announced at least 24 hours in advance via the in-app status banner and/or email notification.
• In the event of unplanned downtime exceeding 48 continuous hours in a billing month, paid users may request a pro-rated credit. See our Refund & Cancellation Policy.
• No SLA guarantee applies to the Free plan. Free plan service availability may be reduced or deprioritised during high load periods.
• Service status is available at tiksyncpro.com/status.

10. Intellectual Property

• The TikSync Pro name, logo, application code, design, and all associated intellectual property are owned by TikSync Pro Ltd and are protected by applicable copyright and trademark laws.
• You are granted a limited, non-exclusive, non-transferable licence to use the Service for the duration of your active subscription.
• Your data is your property. Nothing in these Terms transfers ownership of your product, order, or inventory data to us.
• Feedback, suggestions, or ideas you submit to us may be used by us to improve the Service without any obligation to compensate you.

11. Termination

Either party may terminate the relationship at any time:

• You may cancel your subscription at any time through your account billing settings. Access continues until the end of your current billing period.
• We may suspend or terminate your account immediately and without prior notice if you materially breach these Terms, including (but not limited to) engaging in prohibited activities under Section 5.
• Upon termination for any reason, your right to access the Service ceases. Your data will be retained for 30 days post-deletion to allow for recovery requests, after which it will be permanently purged.
• Sections 7, 10, 12, 13, and 14 of these Terms survive termination.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our maximum aggregate liability to you for any claim arising out of or relating to the Service is limited to the total fees you paid to us in the 3 months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, or business interruption.
• We are not liable for losses arising from TikTok, Shopify, or WooCommerce API outages, changes to their APIs, or rate limiting by those platforms.
• We are not liable for data loss caused by third-party platform failures, expired credentials you failed to renew, or your own actions within the Service.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless TikSync Pro Ltd, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights (including TikTok, Shopify, or WooCommerce's terms)
• Any data you upload or process through the Service

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails within 30 days, disputes shall be submitted to binding arbitration under the rules of the London Court of International Arbitration (LCIA), unless both parties agree to resolve the matter in the courts of England and Wales.

15. Changes to These Terms

We may update these Terms from time to time. For material changes — such as changes to billing, liability, or acceptable use — we will provide at least 30 days' written notice by email before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you disagree with any changes, you must stop using the Service and cancel your subscription before the changes take effect.

The current version of these Terms is always available at tiksyncpro.com/legal/terms.

16. Contact Us

If you have questions about these Terms or the Service, please contact:

• Email: support@tiktokpro.com
• Company: TikSync Pro Ltd
• Response time: We aim to respond within 2 business days.