We want billing to be fair, transparent, and stress-free. This policy explains exactly when refunds are issued, how to cancel, and what to expect.
Quick Summary
14-day free trial on all paid plans
Cancel before the trial ends — no charge, ever.
Cancel anytime, no lock-in
Your access continues until the end of the current billing period.
No partial-month refunds (standard)
Monthly subscriptions are not prorated upon cancellation mid-month.
Refund requests via email
Email support@tiktokpro.com — we respond within 2 business days.
1. Free Plan
The Free plan is entirely free of charge. There are no billing obligations and no credit card required. You can cancel (delete your account) at any time from your account settings. Upon deletion, your data will be retained for 30 days for recovery purposes, then permanently purged.
2. Paid Plans (Pro & Business)
TikSync Pro's paid plans (Pro at $29/month and Business at $79/month) are billed monthly via PayPal on a recurring basis.
Cancellation
You may cancel your subscription at any time through Settings → Billing → Cancel Subscription in your account.
Upon cancellation, your account will remain fully active until the end of the current billing period. You will not be charged again.
After your paid period ends, your account will revert to the Free plan (if available) or be deactivated depending on your plan limits.
No Partial-Month Refunds
We do not issue refunds for the unused portion of a billing month when you cancel mid-cycle. This is standard practice for SaaS subscriptions. For example, if you cancel on day 10 of a 30-day billing cycle, you retain access through the full cycle — but we do not refund the remaining 20 days.
Downtime Credit Exception
If TikSync Pro experiences a verified, continuous outage of more than 48 hours within a single billing month, you may request a pro-rated service credit for the period of unavailability. This credit will be applied to your next billing cycle, not issued as a cash refund. To request a credit, email support@tiktokpro.com with the subject line "Downtime Credit Request" within 14 days of the outage.
3. 14-Day Free Trial
All new paid plan subscriptions include a 14-day free trial. During the trial:
You will not be charged. Your PayPal account is not billed until the trial ends.
If you cancel before the trial period ends, you will not be charged at all.
If you do not cancel, you will be automatically charged on day 15 at the standard monthly rate for your chosen plan.
Trial restrictions:
The free trial is available on fresh accounts only. If you previously held a paid subscription on any account, the trial does not apply to a new account created with a different email address. Abuse of the trial system (e.g., repeatedly creating new accounts to restart the trial) is a violation of our Terms of Service.
4. Eligible Refunds
We will issue a full refund for the charge in question within 7 business days in the following circumstances:
Duplicate / Double Charge
You were billed twice for the same period due to a billing system error. We will refund the duplicate charge in full.
Complete Service Unavailability (>48h)
TikSync Pro was completely unavailable for more than 48 continuous hours in a month and we were unable to restore service within that window. Refund applies to the affected billing month only.
Charged After Cancellation
Your PayPal account was charged after you had already cancelled your subscription, due to a billing system error. We will refund the erroneous charge in full.
Refund eligibility requests must be submitted within 30 days of the charge in question. We cannot process refund requests for charges older than 30 days.
5. How to Request a Refund
To request a refund, email us at support@tiktokpro.com with the following information:
1
Your account email address
The email address you use to log in to TikSync Pro.
2
PayPal Transaction ID
Found in your PayPal account under Activity. Looks like: 1AB23456CD789012E.
3
Reason for refund request
A brief description of the issue (duplicate charge, post-cancellation charge, etc.).
We will respond to your refund request within 2 business days. If approved, refunds are issued back to your original PayPal payment method and typically appear within 3–5 business days depending on PayPal and your bank.
6. Chargebacks
We understand that occasionally billing disputes arise. We ask that you contact us at support@tiktokpro.com before filing a chargeback with your bank or PayPal. In most cases, we can resolve the issue more quickly than a formal dispute process.
Filing a chargeback for a charge that is valid under this policy (e.g., a legitimate subscription renewal you forgot about) may result in:
Immediate suspension of your TikSync Pro account pending investigation
A permanent ban from creating future accounts, at our discretion
If your chargeback is found to be erroneous and the dispute is resolved in our favour, your account may be reinstated upon payment of any outstanding balance.
7. Annual Plans
TikSync Pro currently offers monthly billing only. If we introduce annual subscription plans in the future, the following refund terms will apply:
A 30-day refund window from the date of the annual charge
After 30 days, no refund will be issued for the remaining annual period
This section will be updated when annual plans are launched
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our billing practices or applicable law. For existing subscribers, we will provide at least 30 days' notice by email before any material changes take effect.
The current version of this policy is always available at tiksyncpro.com/legal/refund.
9. Contact Us
For billing questions, cancellation help, or refund requests: